Support

We're happy to help. Email talzvi99@gmail.com and we'll reply as soon as we can, usually within two working days.

Subscriptions

Stretch offers an optional subscription with a free trial. Subscriptions are billed by Apple and renew automatically until cancelled. To cancel or change your plan, open Settings → [your name] → Subscriptions on your iPhone, then choose Stretch. Cancel at least 24 hours before the trial or current period ends to avoid being charged for the next one.

To restore a purchase on a new device, open Stretch, go to Settings and tap Restore Purchases.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Videos won't play

Lesson videos stream from YouTube, so they need an internet connection. If a video won't start, check your connection and try again. If one particular lesson never plays, email us its name and we'll fix it.

Your progress

Your progress is stored on your device and, if you're signed in to iCloud, synced to your own iCloud account so it follows you to a new iPhone or iPad.

Safety

Stretch offers general fitness guidance, not medical advice. Stretch gently and stop if anything hurts. If you have an injury, a medical condition or are pregnant, talk to a doctor or physiotherapist before starting a new routine.